Warehouse & SCA Management Solution
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logi-Cloud - Dedicated Cloud based logistic software platform
Evaluation Phase
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Provide detailed information to prospect customer to help understand logi-Cloud platform
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Advice and help to select appropriate modules
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Configuration, set up a dedicated version (normally takes 1-2 days)
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Live demonstrations and presentation in detail
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Helps to confirm project plan and the cost
Does not involve any cost in this phase
Engagement phase
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Setup program backend, complete all configuration of specific versions (normally takes 1-3 days)
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Setup all user accounts and permissions
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Assist to import old data (if applicable)
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On-site training, help to determine daily workflow and provide dedicated operation manual (normally takes 1-4 days)
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Users hands-on trial and configuration fine-tune
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Determine final version
This phase involves only setup service fee and the fee depending on actual workload.
Live Phase
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Assist to import the final old data (if applicable)
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Introduction of Customer Relations Officer and Support Team
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Officially started using
This phase begins charging monthly fee.
Daily Support
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Dedicated Customer Relations Officer
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Technical and daily support: Telephone, E-Mail, instant communication application such as Skype, Whatsapp, etc.
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Online operation manual and Q&A Knowledge base
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"Feature Request" Incentive Plan
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Module version or feature upgrades
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Online data backup and protection
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System monitoring and improvement
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etc......
No additional cost involve.